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An electronic guide, job aids, self-paced asynchronous eLearning, or live training (whether through videoconference or a live course on a learning management system) describing jurisdiction-specific protocols for monitoring performance of case investigators.

Content describing non-CDC tools on this site is provided for informational purposes only and is not intended to indicate endorsement, actual or implied, of the tools. Additionally, information on this site is provided “as is,” for users to evaluate and make their own determination as to their effectiveness.

Topic areas and training resources

  • Importance of auditing
    • Set clear expectations
    • Assess how case investigator and contact tracer does key activities by observation and performance measurement
    • Identify individual strengths and weaknesses to provide developmental opportunities
    • Implement CQI systems with regular measurement and feedback loops for local outputs
    • Develop an audit schedule based on experience and expertise
    • Reference historical materials
  • Indicators for individual supervision of Case Investigators
  • Indicators for individual supervision of Contact Tracers
  • Audit tools
    • Canned reports at the level of individual case investigators and contact tracers ensure that staff are meeting expectations
    • Patient interaction audits
    • Audit feedback form
  • Feedback and follow-up

Training catalog

TB Contact Investigation Interviewing Skills Course—Providing Feedback

Topic areas: Feedback and follow-up

  • View: https://www.cdc.gov/tb/education/skillscourse/day3/day-3-providing-feedback_final.pptxppt icon
  • Target audience: Trainers and supervisors
  • Description: The TB Contact Investigation Interviewing Skills Course is designed as an interactive, skill-building training to improve the abilities of both new and experienced staff who are responsible for conducting TB contact investigation interviews. The course provides an overview of the contact investigation process, basic communication and interviewing skills, and opportunities to apply those skills in role play activities.

Learning objectives:

  1. Why is feedback important?
  2. Components of constructive feedback
  3. Order of feedback
  4. Receiving feedback

Other files and webpages

Topic area: Historic references

Source of original article: Centers for Disease Control and Prevention (CDC) / 2019 Novel Coronavirus (tools.cdc.gov).
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